Terms and conditions
General terms
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A 50% non refundable deposit is payable in advance for all work.
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The remaining 50% fee must be paid when the work is completed and before your vehicle can leave the premises.
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We will ask you to inspect the work before we mark the job as complete. Please let us know of any concerns you have at this stage as we cannot take liability for any imperfections noticed after you have left the premises.
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If you need to move your appointment please let us know as soon as possible so we can rearrange. If you are more than 1 hour late to your appointment or do not show up at all we reserve the right to keep your deposit.
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If we need to move your appointment time for any reason we will contact you as soon as possible to let you know and arrange another mutually convenient time.
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We will give you an estimated collection date for your vehicle when you drop it off with us. However, in some circumstances work may take longer than required. If this is the case we will keep you up to date at all times and let you know if the collection date has to be moved for any reason.
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For insurance purposes customers must drive their vehicle into and out of their unit themselves. If you are not able to collect your vehicle at the agreed time and date you accept that we may move your vehicle to the shared car park outside our unit. MD Vinyl Services will not accept any liability for damage caused by doing this.
Vehicle wrapping terms
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Before agreeing to fully or partially wrap your vehicle we will inspect the condition of your vehicle’s paintwork together. We will inform you of any dents, scratches, rust, peeling etc which may show up through the wrap at the end of the process.
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Where all or part of your vehicle has been resprayed we recommend waiting at least 3 months for the paint to fully harden before having the wrap applied. If wrap is applied sooner than this damage may occur when it is removed. None OEM paintwork may not be of the same quality as factory standard paintwork.
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Your car must be washed immediately before bringing it to your wrap fitting appointment. Please do not apply any wax as this will affect the adhesive quality of the wrap.
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It is the customer’s responsibility to inform the DVLA and their insurance company of any colour changes. We recommend checking with your insurance company how wrap may affect your insurance before any work is carried out.
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Vinyl wrap has a life of approximately 3 - 10 years depending on the vinyl chosen. Leaving the wrap on for longer than this increases the risk of paintwork damage once it is removed. Arlon lasts for up to 10 years. 3M 2080 lasts for up to 8 years. Avery Dennison lasts for up to 12 years.
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All guarantees are for wrap applied on OEM paintwork that is in good condition. We cannot guarantee good adhesion, lasting results or damage-free removal on other surfaces.
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We recommend waiting at least 2 weeks after your vehicle is wrapped before washing it. This is to ensure maximum adherence is being achieved. We recommend hand washing with non-abrasive detergents and a soft cloth or sponge. Using hot water, brushes, pressure washers or visiting a drive-through car wash could damage the wrap’s surface or cause it to lift from the paintwork. Please be aware that coloured detergents may stain light-coloured wrap.
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UV exposure and atmospheric pollutants can cause vinyl wrap to discolour or fade. We recommend keeping your vehicle in a garage, in the shade or under a cover when not in use to ensure your wrap stays looking good for as long as possible.
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When it’s time to remove the wrap we recommend this is done by us or another vehicle graphic expert. If not done with care, paintwork may be damaged. If you do remove the wrap yourself, we recommend heating the area gently with a heat gun or hairdryer first and slowly pulling it at a 15-40 degree angle.
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We are happy to offer vinyl wrap removal services but cannot guarantee or be held liable for any paintwork damage caused during the removal, especially for vinyl wrap work completed by a third party.
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Vinyl wrap removal and sticker removal
MD Vinyl Services is happy to offer vinyl wrap and sticker removal services using professional non-scratch tools and industrial adhesive remover. All care will be taken to protect your paintwork from damage, however we cannot guarantee and or accept any responsibility for damage occurred during the removal process.
Extra terms for custom graphics
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All designs and artwork should be submitted by the customer in a format suitable for our printers to use. 300 DPI is considered a good size for vinyl printing.
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If any design work or image editing is required by our printers, additional charges may apply in addition to our original quote.
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The customer is responsible for ensuring they have the correct copyright and permissions to use any images used in the design.
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To cover the cost of vinyl printing/design work, we may occasionally require a deposit higher than 50%. This will be advised in our quote.
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As all designs are made to order refunds cannot be issued once a deposit is paid.
Window tinting terms and conditions
Legal responsibilities
MD Vinyl Services will only install window tints in compliance with UK law. Front windscreen tint must allow 75% of light to pass through and front windows must allow 70% of light through. There are no restrictions on back windows or rear windscreens.
Most windscreens and front windows are tinted to the legal limit from factory, meaning we cannot apply further tint.
It is the customer’s responsibility to inform their insurance company that their widows have been tinted. Even if within legal limits, some insurance companies see this as a modification. We recommended checking with your insurance company how tints may affect your insurance before any work is carried out.
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Before bringing your vehicle to be tinted:
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Please remove any wind deflectors on windows that will be tinted. These need to be removed so we can have proper access to the window. If you don’t remove these before your tinting appointment, we can remove them for you but cannot be held liable for any damage caused.
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Having a clean vehicle helps reduce possible contamination and makes the installation much more straightforward. It doesn't need to be spotless but excessive dirt or pet hair could make contamination in the tint much worse, even if we do everything possible to prevent it.
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For rear windscreen tints we require access to the boot. Please remove anything prior to the appointment that may block access or may be damaged by soapy water.
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Installation and curing process
After installation, window tint film requires a curing period for the adhesive to fully bond to the glass. This process typically takes 3 to 5 days in warm weather but may take up to 4 weeks or longer in colder or damp conditions.
During the curing period, you may notice:
Cloudiness, haziness, or small water bubbles between the film and the glass. These are normal and will disappear as the moisture evaporates and the film settles.
Slight imperfections, such as dust or minor marks, may be visible due to the nature of the film and glass surface. Pre-existing scratches or flaws in the glass may become more noticeable after tinting.
If you notice any persistent bubbles, haze, or other issues after the curing period, please contact us for inspection.
Aftercare instructions:
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Do not roll down tinted windows for at least 3–5 days after installation. Premature use may cause the film to peel or bubble.
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Avoid cleaning the inside of the tinted windows for at least one week after installation to prevent disturbing the adhesive while it sets.
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Wind deflectors that have been removed prior to tinting can be put back on your car after 7 days.
When cleaning tinted windows:
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Use only a soft microfiber cloth and a mild soap-and-water solution.
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Do not use abrasive materials, ammonia-based cleaners, or paper towels, as these can damage the film or cause streaking.
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Wipe gently from top to bottom to avoid smears and ensure a streak-free finish.
Limitations and disclaimers
The presence of a black ceramic “dot matrix” or frit edge on some vehicle windows may result in a whitish border where the film does not adhere perfectly. This is a common occurrence and does not affect the performance of the tint.
While every effort is made to achieve a flawless finish, some degree of dust contamination or minor imperfections is inherent to the window tinting process.
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When cleaning rear windows in preparation for tint being applied, it is possible the defroster lines may be removed. We will do our best to prevent this from happening but it is something you should be aware of.
Customers are responsible for ensuring their vehicle remains compliant with UK window tint laws following installation. Any modifications made by the customer after installation that affect compliance are not the responsibility of our business.
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Window tint removal
MD Vinyl Services is happy to offer a window tint removal service. All care will be take to protect your windows but we cannot be held liable for any damage caused.
When removing tint from glass with defroster lines, such as rear windscreens, it is highly likely the defroster lines will come off with the tint. We will do our best to avoid this, but it is something you should expect.
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By proceeding with our window tinting service, you acknowledge and accept these terms and conditions. For any questions or clarifications, please contact our team prior to installation.
Architectural window film terms and conditions
Quotations and surveys
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All quotations are based on the information provided by the customer and are valid for 30 days unless otherwise stated.
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Where required, we may carry out a site survey before confirming the final quotation.
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If site conditions differ from those originally described, we reserve the right to revise the quotation before work begins.
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Additional work requested after the quotation has been accepted may incur additional charges
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Customer responsibilities
Before installation, the customer agrees to:​
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Provide safe and unrestricted access to all windows and work areas.
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Remove or protect blinds, curtains, ornaments, furniture and other items close to the glazing unless otherwise agreed.
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Ensure adequate electrical power and water supply is available where required.
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Inform us before booking if specialist access equipment, scaffolding, cherry pickers or out-of-hours working will be required.
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Notify us of any known defects in the glazing, seals, frames or surrounding finishes before installation.
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Delays caused by restricted access or additional preparation work may result in extra charges.
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Glass assessment
Architectural window film can only be applied to glass that is structurally sound and suitable for the chosen film.
While every effort will be made to assess the glazing before installation, it is the customer's responsibility to advise us of:
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Double, triple or laminated glazing
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Toughened or heat-strengthened glass
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Low-E or coated glass
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Any existing damage, chips or cracks
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Any previous window film or coatings
Where there is any uncertainty regarding glass compatibility, we reserve the right to delay installation until the glass specification has been confirmed.
Thermal stress
Certain window films increase thermal stress within the glass. Although we will only recommend films that are suitable for the glazing wherever reasonably possible, existing defects, poor installation of glazing, manufacturing imperfections or unknown glass specifications may increase the risk of thermal glass breakage.
MD Vinyl Services cannot accept liability for glass breakage resulting from pre-existing defects, unsuitable glazing, incorrect information supplied by the customer or factors beyond our reasonable control.
Installation
During installation:
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Minor water bubbles, haziness or distortion are normal while the film cures.
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Small amounts of dust contamination may occasionally be visible due to the nature of window film installation. We install according to the Glass and Glazing Federation Recommendations.
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Existing scratches, chips, stains or imperfections in the glass may become more noticeable after film installation.
These do not affect the performance of the film and are not considered installation defects.
Curing period
Window film requires time for the adhesive to cure fully. Depending on weather conditions, curing typically takes between 28 and 90 days.
During this period:
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Do not clean the film.
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Do not apply stickers or adhesive products to the film.
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Avoid disturbing the edges of the film.
Any remaining moisture or haze should disappear naturally during the curing process.
Aftercare
Once cured:
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Clean the film using a soft microfibre cloth and a mild soap solution.
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Do not use abrasive pads, blades or ammonia-based cleaners.
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Avoid excessive scraping of the film surface.
Failure to follow the recommended aftercare may invalidate any warranty.
Film appearance
Architectural window films are manufactured to high standards; however:
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Slight optical distortion is normal.
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Edge gaps may be visible depending on the frame design and installation method. All pieces are hand cut, meaning the cut lines may not be 100% straight.
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Colour and reflectivity may vary depending on lighting conditions and viewing angle.
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Existing differences between glass panels may become more noticeable after installation.
These characteristics are normal and are not considered defects.
Warranty
Manufacturer warranties apply only to defects in the film itself, such as peeling, bubbling, cracking or discolouration under normal use.
The warranty does not cover:
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Deliberate or accidental damage.
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Damage caused by incorrect cleaning or maintenance.
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Glass breakage.
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Existing defects in the glazing.
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Damage caused by building movement or structural defects.
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Damage caused by third parties.
Warranty claims must be reported as soon as reasonably possible.
Removal of window film
If window film is removed in the future, there is a possibility that sealants, paint, decorative finishes or existing window coatings may be affected.
While every care will be taken during removal, MD Vinyl Services cannot guarantee damage-free removal or accept liability for damage caused by pre-existing defects or deterioration of the glazing or surrounding surfaces.
External installations
Where film is installed externally, its lifespan may be reduced due to weather exposure.
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The customer accepts that external films are subject to normal environmental wear, including fading, scratching and weathering over time.
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Completion of work
The customer will be given the opportunity to inspect the completed installation.
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Any concerns should be reported before the installation is signed off or within 48 hours of completion.
After this period, the installation will be deemed accepted unless a manufacturing or warranty issue becomes apparent.
Limitation of liability
Our liability shall be limited to the cost of the installation supplied by MD Vinyl Services.
We shall not be liable for any indirect or consequential losses including business interruption, loss of earnings, damage arising from defective glazing, failure of sealed units, condensation, thermal stress, or circumstances outside our reasonable control.
Acceptance
By accepting our quotation or allowing installation work to commence, you confirm that you have read and accepted these terms and conditions.